The BBC reports that Google Video is to shut down its premium content service, leaving users who have purchased videos from the site high and dry. While the DRM’d media will stop working, Google is refusing to refund users and is instead only offering credits for its Checkout service. That’s bad enough, but factor in that Google Checkout is little used in comparison to eBay’s PayPal and that the credits will expire after 60 days, and it seems that customers have got a raw deal from the Silicon Valley sweetheart. This is appalling customer service, especially from a company as big as Google, and serves to highlight the dangers of buying DRM-protected content.

BBC News article here. Via Twitter, here.

Posted Monday, August 13th, 2007 @ 2:18 pm
Filed in business and productivity, copyright and drm, science and tech

Permalink URL | Trackback URL | Comments on this post

Share post on
del.icio.us | Facebook | Reddit | Twitter
StumbleUpon | Ma.gnolia | Digg

Further reading

These posts may be related to the one above:

1. Google MyMaps
2. BBC-YouTube deal
3. Google products patchy